At Avorest Shop, customer satisfaction is very important to us. We strive to provide high-quality products and a reliable shopping experience for our customers. Please review our refund and return policy before placing an order.

1. Return Request Conditions

Customers may request a return or report an issue with their order under certain conditions.

To have a request reviewed, customers must submit a support ticket to the Avorest Shop support team within 7 days after receiving the product.

The product must be in its original condition, without unnecessary use, damage, or modifications made by the customer.

2. Damaged or Defective Products

If your product arrives damaged, defective, or does not match the specifications of the product you ordered, please take photos or a video of the product as soon as possible and send them to our support team.

After reviewing the issue, if the problem is confirmed, we will provide an appropriate solution, such as sending a replacement product or issuing a refund.

3. Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, or personal-use reasons.

Products that have been damaged due to improper use, customer handling, modifications, or improper storage will not be eligible for return or refund.

4. Refund Process

After receiving and reviewing a refund request, if the conditions are approved, the payment amount will be returned using the same payment method used for the original purchase.

Refund processing times may vary depending on the bank, payment provider, or payment method.

5. Return Shipping Costs

If the issue is caused by Avorest Shop, such as receiving an incorrect product or a damaged product, any costs related to reviewing and resolving the issue will be handled according to the specific circumstances.

In other cases, return shipping costs may be the responsibility of the customer.

6. Order Cancellation

If a customer wishes to cancel an order, they must contact our support team as soon as possible.

If the order has not yet been processed or shipped, cancellation and refund may be available.

After the order has been shipped, cancellation requests will be reviewed according to our return policy.

7. Delivery Delays

Product delivery times are estimated and may change due to factors such as international shipping conditions, customs procedures, or circumstances beyond the control of Avorest Shop.

Normal shipping delays alone will not be considered sufficient grounds for a refund.

8. How to Contact Us for Returns or Refunds

To request a return or refund, please contact the Avorest Shop support team through our Contact Us page and provide your order information.

We will make every effort to review requests as quickly as possible and provide an appropriate response.